AUSTRALIA WIDE DELIVERY
Enjoy free delivery for all orders over $150.
For all orders under $150 a flat rate (standard shipping) of $9.95 delivery fee will be charged.
Delivery times are 3-5 business days from the time of order. A dispatch confirmation email displaying your track and trace number will be sent once the order has been shipped.
Express shipping is available for $15, delivery times are 1-2 business day from the time of order.
All deliveries are made by Australia Post.
*Please note that during our sale/promotional events, delivery may be longer than the specified delivery times above.
PICK UP IN STORE (Bendigo store only)
This service enables you to shop online and collect your purchase in store avoiding delivery charges. We aim to have online orders available for collection in store within 2 business days. You will receive a confirmation email when your order is ready for collection.
During the checkout process you may elect to collect the items in your shopping bag from our Bendigo store (35 Wills Street, Bendigo).
*Please note this service is not available for our Swan Hill store.
NEW ZEALAND DELIVERY
Enjoy standard shipping flat rate of $12
Delivery times are 4-5 business days from the time of order. A dispatch confirmation email displaying your track and trace number will be sent once the order has been shipped.
Express shipping is available for $18, delivery times are 2-3 business day from the time of order.
All deliveries are made by Australia Post and will require a signature on delivery.
*Please note that during our sale/promotional events, delivery may be longer than the specified delivery times above.
INTERNATIONAL DELIVERY
Enjoy standard shipping flat rate of $16.
Delivery times are 3-10 business days (depending on location) from the time of order. A dispatch confirmation email displaying your track and trace number will be sent once the order has been shipped.
All deliveries are made by Australia Post and will require a signature on delivery.
*Please note that during our sale/promotional events, delivery may be longer than the specified delivery times above.
**International delivery costs do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient. For more information on taxes, duties and customs regulations please contact your local customs office directly.
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TRACKING YOUR ORDER
When your online purchase is complete you will receive an email containing your order confirmation and delivery details. We will also provide you with a link that will allow you to track and trace the status of your delivery at any time.
LOST OR DAMAGED GOODS
If your order is lost or damaged in transit, please Contact Us within 7 working days of placing your order so that we may assist you.
If you are not 100% happy with any full priced FRANKIE item you may return it within 14 days of receiving it. We do not offer refunds for change of mind - we offer a store credit.
Please read, complete and return the following form for all returns: Frankie Returns Procedure Form
We will process your return within 5 business days of receiving your item. Once your return has been processed you will receive an email from the Frankie HQ Department with your store credit along with instructions on how to use it. Store credits are valid for 6 months. If you have not received your email, please check your junk mail as it may have gone into there J
Exchanging for a different style:
We are unable to hold any items for exchange. Once your return has been processed and your store credit issued via email you may use this store credit to purchase a new product.
Exchanging for a different size:
We only accept exchanging for a different size on full price items with all tags attached. The shipping fee will at the customers cost.
Terms of Returning an item:
All items must be in their original, unworn, unwashed condition. All tags and incidentals (ie spare buttons) must be attached. Please take care when trying on the item, as we are not able to accept returns with makeup stains. If we deem the item not to be in perfect condition the item will simply be returned to the customer. If you purchase an item and choose to return it and that item has gone on sale in the mean time you will be offered the sale price as a store credit!
Sale items:
Sale items are priced to clear so please choose carefully as we do not accept returns for exchange on sale items. If you require the same item in a different size please email info@frankieandco.com.au with your order number and request and we will do our best to accommodate you. This also include Combo items.
Under Australian Consumer Law, we are not required to provide a refund or replacement on final sale items if you change your mind. This includes a change of mind with regards to colour, size and fit.
Faulty items:
We do our best to thoroughly inspect all garments prior to shipping and in some cases a style may have missed. In the rare event that a product is faulty please contact us ASAP at info@frankieandco.com.au. If the item is faulty, we offer a full refund of the purchase price. We will cover all postage costs to replace it with an identical item whenever possible.
PRE ORDERS:
- Items on PRE ORDER and are NOT currently in stock!!
- Arriving approximately the week given in the title description of the item.
- This is an approximate date ONLY not guaranteed and item may arrive early or late.
- You will receieve email confirmation when the item is shipped
- All items ordered together will be held and shipped together when the pre order item arrives
- If you require seperate shipment you must place seperate orders
- Pre orders are NOT able to be cancelled before delivery, though you may exchange after delivery.
- ALL pre orders are final and items can not be added to order.
Shipping
- To return your product, please send your product to: 39 Abel Street Golden Square, VIC 3555
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Discount Codes
- Only one discount/credit code can be used per order
- If you have 2 codes at the time of a sale, we can only honour one of these so you will need to decide which one you choose to use.
- If you forget to include the code we are unable to refund/credit the difference or amend this.
