AUSTRALIA WIDE DELIVERY

Enjoy free delivery for all orders over $100*

For all orders under $100, a shipping (standard shipping) cost of $9.95 will be charged. 

Your orders will be packed and dispatched within 3-5 business days* from the time of order. A dispatch confirmation email displaying your track and trace number will be sent once the order has been shipped. 

Unfortunately, Frankie and Co. do not have control of your order once it has been fulfilled and left our warehouse with Australia Post courier. Should you have shipping concerns in relation to late or lost parcels, delivery time frames or items being left at the property, you will need to contact Australia Post directly. Their phone number is 137678 or alternatively you can lodge an enquiry on https://helpandsupport.auspost.com.au/s/missing-or-lost-item

Frankie and Co customer services are happy to assist with any information Australia Post may require regarding your order.

All deliveries are made by Australia Post. 

*Please note that during our sale/promotional events, delivery may be longer than the specified delivery times above.

*Sales include flash sales, free shipping promotions, site wide sales and anything other sale. 

NEW ZEALAND DELIVERY

Enjoy standard shipping flat rate of $15

Your orders will be packed and dispatched within 3-5 business days from the time of order. A dispatch confirmation email displaying your track and trace number will be sent once the order has been shipped. 

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TRACKING YOUR ORDER

When your online purchase is complete you will receive an email containing your order confirmation and delivery details. We will also provide you with a link that will allow you to track and trace the status of your delivery at any time.